For customer complaints and customer needs, the company ensures:

Timely rate of customer complaint handling: Satisfactory

Customer Complaint Completion Rate: Satisfactory

Customer demand conversion rate: satisfied

In response to customer complaints, the company will make handling opinions within 48 hours after raising objections, organize relevant departments and personnel to conduct in-depth research, and order reasonable corrective measures. According to customer needs, the company's product characteristics will be transformed.

We will strive to improve quality management, provide product quality, and continuously improve customer satisfaction, hereby promise!

We make the following commitments to after-sales service and product quality assurance:

The company's quality policy: customer first, abide by the contract, continuous improvement.

The company's after-sales commitment: rapid response, immediate action.

1. Our company guarantees that the products bid for this time are in the original packaging of the manufacturer

2. Our company promises that the products that leave the factory are produced and inspected according to the relevant national standards, and the substandard products will never leave the factory. .

3. If the customer raises objection to the quality of our products, the company guarantees to make a solution within 48 hours after receiving the objection from the customer, and to exchange the defective product.

1) In strict accordance with the contract requirements, provide products that meet the design standards and quality.

2) Strictly check and control the incoming quality of raw materials, original components and accessories.

3) Ensure that the processing technology of the equipment provided is complete and the detection means are complete.

4) Take full responsibility for the supply, quality, equipment performance, technical interface, service and other aspects of the subcontractor. Subcontractors of key components specified in the contract must meet the relevant qualification requirements and be approved by the purchaser.

5) Provide relevant department standards and drawings to the supervision unit according to the contract, and provide convenience for supervision. The purchaser and the supervision representative shall be notified 7 days in advance for the parts of the supervision equipment that are to be shut down for inspection.

6) Report the quality defects in the equipment manufacturing process to the purchaser and the manufacturing supervision representative in time without concealment. If the equipment defect exceeds the standard stipulated in the contract, the supplier will replace it unconditionally. In the process of installation and trial operation, if there is a quality problem with the equipment, the problem should be dealt with first, and then the responsibilities should be distinguished.

7) Insure the supplied equipment during the manufacturing, transportation, loading and unloading process. In the event of an accident, we will replace and repair the supplied equipment as soon as possible free of charge as required by the buyer until the buyer is satisfied.

8) In the process of unpacking, if any missing parts or parts are lost due to other reasons, we are responsible for making up for the missing parts as soon as possible free of charge. If the quality problems found during the installation and commissioning of the equipment and in the future operation of the equipment are caused by us, we will assume the responsibility and compensate the direct economic losses suffered by the buyer.